On each home we toured, he was upfront and candid about the pros and cons of each home that he could see, and whether or not he felt it would meet our needs. He did not hesitate to tell us something we did not want to hear about a property. He is also extremely knowledgeable; every topic we asked him about he spoke to with ease, which was helpful for us as first-time home buyers. He even gave us guidance for maintaining and improving our home after the purchase. If he didn't have an answer on the spot he took note and got back to us later. He also catered not only to the business side of our purchase, but the emotional side of home buying as well. He constantly asked us how we were feeling, if we had any concerns or nervous thoughts to iron out. He cheerfully answered our calls and texts even after business hours. He talked through our fears with us by going over the facts, which helped us feel at ease, as buying a home can be scary. Overall we are really glad we chose Erin to help us find our home. He exceeded our expectations of a realtor.
She was extremely patient as she showed me home after home, trying to find the best possible option possible. She stayed on top of the listings, making sure we saw homes as quickly as possible in this fast moving market. I felt that Heather was very genuine and always put my wants and needs first, even if that meant the hunt continued. After we'd selected a home, Heather went above and beyond to make sure all parties (lender, seller, appraiser, repair persons, etc.) were communicating and that I was staying on top of things. If you are looking for a realtor who will make your home buying experience enjoyable, personable, and at times pretty darn fun, Heather is your gal. I couldn't be happier with my new home and am so grateful I used Heather as my realtor.
She listened to my wants and needs and found the perfect house for me fairly quickly! I could tell that she really loves being a real estate agent and is eager to search the market for the right home for her clients. I can't wait to work with her again for my next property!
She helped me sell my home in Summer 2017. I had the home on the market for over a year with other realtors without much luck. She has a wealth of knowledge and resources. She helped me stage the home, find a great photographer to take warm and inviting photos of the home. She would stop by the home if another realtor ever mentioned a pressing issue. She was calm and positive though the whole process. When a buyer came around she had amazing instincts and helped negotiate a fair price for the home. Working as an insurance agent I meet a lot of realtors and Heather is one of the best!
Selling your home is scary, but multiply those fears by a thousand when you're selling your home without another home waiting for you. Tack on cluelessness (on our part) because you've never sold a home before and you've got a recipe for disaster. But not with Heather. While we were stressing out, she remained calm. Easing our stresses and our worries with answers to questions we didn't even know we had. Heather's even-keeled demeanor was the calming presence we needed throughout the entire transaction - from listing to closing. Her voice of reason made us feel a little more sane during the times we wondered "what on earth are we doing?!". When we got into a multiple offer situation, Heather navigated us effortlessly through the process. She explained each step along the way, even if it was something we thought we didn't need to know. Heather took the time to make sure we understood everything, oftentimes explaining things twice due to the fact that my husband and I work opposite schedules. Lastly, Heather KNOWS. HER. STUFF. During the closing process, the buyer's agent filled paperwork out incorrectly. Heather caught it, immediately. Had she not, it would have cost us. You use an agent to catch mistakes, not make them. Heather doesn't make mistakes. She is thorough, making sure she gets the best for her clients.
We had been searching for months before reaching out to Heather and immediately knew that she would find us our home. She guided us with care, patience and an understanding of what we were looking for. She's the reason why I'm typing this in my beautiful home. She has our eternal gratitude and business.
You were great to work with, from the moment we arrived in Jacksonville. You guided us to the best communities and the best homes that were a fit for us. We couldn't have done it without you.
She effortlessly managed a number of open houses and showings for us and always went above and beyond, maintaining constant communication and providing timely updates and feedback.
We'll call on your again when we're ready to buy our next home.
He assisted us in every part of the process, helping us understand what the steps were, answering questions, and informing us of things we never knew to even think of. Erin has an extensive network of companies he's worked with and provided valuable advice so that we walked away with the best deal imaginable ... far surpassing our own expectations.
I was impressed when he first contacted me to introduce himself within minutes of my online inquiry into a particular listing. He also was a hero in leading the buying process from offer to close, all the while deftly handling my absence for much of it.
You were always able to find the info we needed on all of those homes we were looking at. If and when we start looking for our next home, expect a call from us.
We couldn't have done it without you. We really enjoyed working with you, but most importantly, for taking the time and effort in going the extra mile for us!
You're a great tag team! We always knew we could get in touch with someone to help us any hour of the day, any day of the week.